All orders placed on iyanolastrandz.com are final and non-refundable.

 

Reason for this policy

Each item sold on iyanolastrandz.com is meticulously handcrafted. This handmade process means that significant time, effort, and resources are invested in creating each unique piece once an order is placed. Due to the personalized nature of this work and the fact that items cannot be resold, we are unable to offer refunds or accept returns.

 

What this means for you

Order Cancellation: Once an order is placed and production begins, it cannot be canceled.

Returns: We do not accept returns for any reason, including but not limited to personal preference, changes in style, or incorrect sizing (unless the error was made by iyanolastrandz.com).

Refunds: No refunds will be issued for any completed orders.

 

Exceptions

In the unlikely event that you receive a product with a manufacturing defect or if there is a discrepancy between the item you received and your order confirmation, please contact us within 7 days of receiving your order. To be eligible for a review of the issue, you must provide clear photographic evidence of the defect or the incorrect item received, along with your order number.

If iyanolastrandz.com determines that a manufacturing defect exists or that an incorrect item was shipped, we will, at our discretion, offer a replacement of the same item. We do not offer refunds in these situations.

 

Important Considerations

Please carefully review product descriptions, including materials, dimensions, and colors, before placing your order.

Note that slight variations in handmade items are inherent to the creative process and are not considered defects. Colors may also appear differently on various computer screens.

If you have any questions or concerns about a specific product before ordering, please do not hesitate to contact our customer support team for clarification.

By placing an order on iyanolastrandz.com, you acknowledge that you have read, understood, and agreed to this no-refund policy.

 

General Information about "All Sales Are Final" Policies and Handmade Goods:

Legality: In many jurisdictions, "all sales are final" policies are legally permissible, provided they are clearly communicated to the customer before the purchase is made. This is often done through prominent display on websites, in-store signage, or during the checkout process.

 

Handmade Justification

For businesses selling handmade or custom items, a no-refund or final sale policy is common and often justifiable. This is because:

• Each item may be unique and made to order, making resale difficult or impossible.
• The creation process involves time and material costs that are incurred once production begins.
• Customizations made at the buyer's request further limit the possibility of returns or refunds.

 

Consumer Rights

While a strict "no refund" policy can be in place, consumer protection laws often still provide remedies for faulty or misrepresented goods. If a product has a genuine manufacturing defect or does not match the seller's description, the buyer may have rights to a repair, replacement, or in some cases, a refund, regardless of the stated return policy.

Transparency is Key: For a "all sales are final" policy to be ethical and legally sound, businesses must be transparent with their customers. The policy should be clearly stated and easily accessible before a purchase is completed.

 

Exceptions

Even with a "final sale" policy, businesses may choose to make exceptions in certain circumstances, such as for significant errors on their part or in cases of extreme customer dissatisfaction, to maintain goodwill. However, they are generally not legally obligated to do so if their policy is clearly stated.

State Laws: It's important to note that consumer protection laws regarding returns and refunds can vary by state or region. Some jurisdictions may have specific requirements regarding the disclosure of return policies or may provide minimum rights to consumers that cannot be waived by a "final sale" clause, especially in cases of defective merchandise. For example, California law requires retailers with a no-refund policy to conspicuously display a sign stating this; otherwise, they must honor return and refund requests under certain conditions.

 

Therefore, while iyanolastrandz.com's policy of "all sales are final" for handmade items is common in the industry, it's crucial for the business to ensure this policy is clearly communicated to customers at all points of sale and to be prepared to address issues related to manufacturing defects or order errors in accordance with consumer protection laws.