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Frequently Asked Questions

1. Are your products safe for all hair types?

Yes! Our products are formulated to support a variety of hair types, from 3A to 4C. We also consider different porosity levels. Check each product page for guidance on best matches.

 

2. How long will it take to see hair growth results?

Results vary per individual. Most customers report noticeable improvements in 4–8 weeks with consistent use. Growth oils should be used 3–5 times per week, combined with a moisturizing routine.

 

3. Can I use your products while pregnant or breastfeeding?

Some products contain essential oils and herbal ingredients. We advise pregnant or nursing individuals to consult their healthcare provider before use.

 

4. Do your products contain sulfates, parabens, or silicones?

Never. Iyanola StrandZ is committed to clean beauty. Our products are free of harmful chemicals, synthetic fragrances, and mineral oils.

 

5. How should I store the products?

Store in a cool, dry place away from direct sunlight. Our butters and oils may melt in high temperatures—refrigeration is optional for maintaining texture.

 

6. Are your products vegan and cruelty-free?

Yes! We do not test on animals, and our ingredients are 100% plant-based and ethically sourced.

 

Iyanola StrandZ Return & Refund Policy

We want you to absolutely love your crown care experience with us. Because our products are handmade, natural, and designed for personal use, we have a specific return policy to ensure safety, quality, and fairness for all customers.

 

Due to the nature of our products:

 

All sales are final.

 

We do not accept returns or exchanges on opened or used products.

 

For hygiene and safety reasons, hair care products cannot be resold once opened.

 

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, we’re happy to make it right.

 

Contact us within 5 days of receiving your order at support@iyanolastrandz.com

 

Include:

 

  • Your order number
  • A photo of the damaged or incorrect item
  • A brief description of the issue

 

We’ll review your case and may issue a replacement or store credit where applicable.

 

Lost or Stolen Packages

Iyanola StrandZ is not responsible for lost or stolen packages marked as "delivered" by the carrier. We recommend:

 

Verifying your shipping address before checkout

 

Filing a claim with USPS or the carrier if a package is missing

 

 

Disclaimer

 

Hair Growth OilS Usage For Different Hair

Types:

 

  • Type 1-2 hair: Use 1-2 times weekly on your entire scalp.
  • Type 3-4 hair: Use 3-4 times weekly on your entire scalp.

 

You may use 1-2 times daily on bald spots, thin edges, or other problem areas. Results may vary.


*We recommend performing a small patch test on the forearm before using any new products and discontinuing use if skin irritation occurs.
If you're pregnant, nursing, on medication, or have epilepsy, please consult your healthcare practitioner or licensed aromatherapist before using essential oils, especially peppermint essential oil. Avoid contact with eyes and sensitive areas

 

Need Help?

Email us at support@iyanolastrandz.com — we’re here to help and ensure your experience is smooth and enjoyable